Privacy Policy

1. Introduction

TrackFlow LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our server-side attribution and tracking services.

2. Information We Collect

2.1 Information You Provide

• Account registration information (name, email, password)
• Billing and payment information
• Business information (store URL, advertising accounts)
• Communications with our support team

2.2 Information Collected Automatically

• Device and browser information
• IP addresses and location data
• Usage data and analytics
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• E-commerce platform data (Shopify order data)
• Advertising platform data (Meta, Google, TikTok)
• Analytics and conversion data

3. How We Use Your Information

• To provide and maintain our attribution tracking services
• To process transactions and send related information
• To send administrative information and service updates
• To respond to inquiries and provide customer support
• To improve our services and develop new features
• To detect and prevent fraud and abuse
• To comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in providing our services
• Advertising Platforms: To send conversion data as requested by you
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of data in transit and at rest, regular security assessments, access controls, and employee training on data protection.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your data within 30 days, unless retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate data
• Delete your personal information
• Object to or restrict processing
• Data portability
• Withdraw consent

8. Cookies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. For more information, see our Cookie Policy section in the Terms of Service.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: